Refund Policy
Our refund policy was created to ensure transparency and security for our customers.
Order Cancellation
Orders may be canceled before shipment.
Once the order has been shipped, cancellation is no longer possible and the customer must wait for delivery.
Defective or Damaged Products
If the product arrives damaged or defective, contact us at:
Customers must provide photos or videos showing the issue.
After review, we may offer:
- Partial refund
- Full refund
- Product replacement
Wrong Item Received
If you receive a different item from the one ordered, contact us within 7 days after delivery.
Undelivered Orders
If tracking confirms a lost shipment or the product is not delivered within the estimated maximum timeframe, customers may request a refund.
Non-Refundable Situations
Refunds are not available for:
- Incorrect shipping address provided by the customer
- Refusal to pay customs fees
- Improper use of the product
- Damage caused by the customer